Account

1. General

Q: What products do you offer?

A: Furniture, storage, lighting, rugs, wall art, and more.

Q: Do you have physical stores?

A: Yes, we have a physical store located in Alarid, Riyadh.

2. Orders & Payment

Q: How do I place an order?

A: Browse, add to cart, and follow checkout steps.

Q: What payment methods are available?

A: Credit/debit cards, Apple Pay, and Buy Now Pay Later (where available).

3. Shipping & Delivery

Q: Where do you ship?

A: We currently ship only within Saudi Arabia.

Q: How long is delivery?

A: Standard orders arrive within 7–14 business days. Custom orders may take longer.

Q: Do you offer assembly?

A: Yes, in selected Saudi regions, subject to additional charges.

Q: Can I track my order?

A: Yes, a tracking link is sent by email once your order ships.

4. Returns & Exchanges

Q: What’s your return policy?

A: 14-day returns on unused items in original packaging. Excludes custom or hygiene-sensitive products.

Q: How do I request a return?

A: Email us at cs@alhome.com or contact us via WhatsApp.

5. Product Info

Q: Are your products eco-friendly?

A: Many are. Look for the “eco-friendly” badge on product pages.

Q: Can I customise items?

A: Yes, if stated on the product page.

6. Customer Service

Q: How do I contact support?

A: Email cs@alhome.com or message us on WhatsApp.

Q: Do you offer design advice?

A: Yes! Reach out for personalised interior guidance.